Here you will find the answers to the most frequently asked questions we receive.
If you don't find the information you are looking for, please send us a message by using our chat.
Account & loans
How to create an account ?
You can complete the registration form by clicking on « Create an account », indicating a valid email address and following the registration steps.
I don’t have any library card, can I create an account ?
Yes, mes services is for all universcience users, the subscribuers and the others.
How to modify my personal data ?
Click on your name (or pseudonym) at the top-right of the screen to access to your dashboard and modify your personal data.
I have not received the confirmation email.
Did you check on your spam ? If there is no email, you can make an other request by using the account creation page.
I can’t link my free account to my subscriber account.
You can send an email to the loan service email@example.com
Where can I see my loans ?
Your loans list is available on the loans section in your dashboard or by using the magnifying glass on the home page>Catalogue de la bibliothèque
I lost my password/how can I reset my password ?
Click on the link Change your password.
What is the password that I have to use on the library workstations ?
You have to use your mes services password if you have a subscribed account and password in YYYY-MM-DD format if you are not registered on mes services.
What are the opening hours of the library ?
The library is open from Tuesday to Saturday 12.00 pm - 6.45 pm.
What are the opening hours of the cité des métiers ?
The Cité des métiers is open from Tuesday to Saturday 10.00 am - 6.00 pm.
What are the opening hours of the la Cité ?
The Cité is open from Tuesday to Saturday 10.00 am - 6.00 pm and 10.00 am - 7.00 pm on Sunday.
It is closed on Mondays and the following public holidays: 1 January, 1 May and 25 December.
For more information, click on : https://www.cite-sciences.fr/en/visit-us/opening-hours/